PURCHASING POLICY

Returns and Exchanges

We hope you love what you ordered from Labrute ! For now, be aware that there's no refund for underwear ,socks and caps. For the clothing collection, you have 15 days from when you receive your order to exchange or return it. All items must be unworn and unwashed in their original packaging (including stickers and hangtags).

IMPORTANT: FOR THE HOLIDAY PERIOD FROM NOVEMBER 21 TO DECEMBER 31, 2023, WE ARE REPLACING THE CLOTHING COLLECTION RETURN TIME FROM 15 DAYS TO 45 DAYS!

Labrute is not responsible for return costs and reserve the right to refuse any return that does not meet these criteria above.

You can start the process here. Please include your packing split with your return, in your package. Here are the steps:

1) Print and complete the form.
2) Pack the item and the form in the original bag or in a bag provided by the post office.
3) Go to the nearest post office and obtain the return label in mentioning the return address:

LABRUTE INC., CP 151, CHAMBLY BP BUREAU-CHEF, QC, J3L 4B3

4) Send the package with a tracking number .
 
DOWNLOAD RETURN/EXCHANGE FORM 

*If you have any questions, please contact us at info@labrute.ca.

International Returns and Exchanges

All sales outside the Canada are final.

Order Issues

In the unlikely event that you have received a defective, damaged, or incorrect item, please contact info@labrute.ca with your order number as well as a photo of the domages, or the wrong item you received. We will get you taken care of!

What happens if my order is lost in transit or does not get delivered to me?

We do our best to help you in all situations, but we cannot be held liable due to errors commited by UPS, FEDEX, DHL and/or addresses entered incorreclty at checkout. If a package is undeliverable/unclaimed/damage/missing, it is the customer's responsability to follow up with the shipping service directly. Labrute is not responsible for lost, unclaimed, damaged, missing and/or undeliverable packages.

Payment, Taxes and Customs Fees

Orders to Canada will be charged Canadian sales tax. International orders are subject to customs duties and fees. We are not responsible for these charges. Labrute reserves the right to refuse an order that it deems fraudulent or abusive.